Q: What if I need to move something more than 10 miles?
A: We give a base price ($40 + 3% user fee) which covers up to 10 miles. Beyond 10 miles, it is only $2 per mile + 3% user fee. Additional fees maybe added after for additional items being delivered or if a 2nd driver is needed.
Q: What if I have multiple items?
A: Our delivery system is designed for average pickup trucks and cargo vans. If you have multiple items, we can send additional delivery drivers (DELUXE DELIVERY), or make another trip for an additional charge.
Q: Is there a weight limit?
A: Most items under 80 lbs can be handled by one delivery driver. Large items, like a sofa or heavy Queen or King mattress will need a second person. A second person will double the price. We do not deliver appliances.
Q: What if I only have a refrigerator?
A: We do not deliver refrigerators or appliances.
Q: Will you deliver a washer and dryer?
A: I’m sorry, we do not deliver or set up a washer, dryer or appliances.
Q: What if I need help carrying something upstairs?
A: We call this a LIFT ASSIST. The name comes from a common 911 call “I’ve fallen and I can’t get up”! 🙂 So you need 1 person to assist you to move a sofa upstairs etc… Some simple task that will be well less than one hour. We have a minimum base price of $41.20 ($40 + 3% user fee) per person. We ask that you upload a photo of the item so that the driver(s) knows what they are helping with.
Q: Can you pick something up at will call?
A: Yes, if the store allows it. Just upload a picture of your receipt. We can pick up most items for no additional charge. We will give you (the store) the first 15 minutes, beyond that we have a $36.05/ hour standby fee ($35 + 3% user fee).
Q: Can you make more than one stop? We have extra delivery or pick up addresses.
A: Yes. Simply add an additional stop(s) with the extra address in the first step of the process. Then add the appropriate number of extra stops after you select a driver. There is a $20.60 fee for each additional stop plus any extra for miles over 10 miles (miles are calculated automatically and priced accordingly (beyond 10 miles = $2/mile) Or, we can send an additional delivery driver for a separate charge.
Q: Will you haul old mattresses, couches to the dump?
A: No, but we can donate them to Patriots and Paws in Orange. As long as they are in a usable condition. Patriots and Paws receives furniture donations on Tues/Thurs/SAturday before 2:30 PM so plan accordingly. Their address is: 1515 W. Collins, Orange, CA 92687 Select a Military Veteran as your driver and you will be supporting a Veteran with the delivery income as well as a military family with the needed furniture.
Q: Do you deliver cylinder tanks, chemicals, or flammable liquids?
A: No. We do not deliver gas cylinders, liquids, hazardous waste, or chemicals.
Q: Will you haul trash to the dump?
A: No. Our delivery drivers are independent contractors and we like to help them keep their vehicles clean for the next delivery.
Q: Can you deliver long items like a canoe or a 20 foot 4×12?
A: No, our delivery system is designed for the average pickup truck or cargo van.